Refund & Return Policy

Last Updated: September 25, 2026

At Awanur Perfumes, we want you to be satisfied with your purchase. If you experience a problem with your order, you may request a return or refund within 7 days of receiving your order, subject to the conditions below.

1. 7-Day Return Policy

You may contact us within 7 days of receiving your order to request a return or refund.

After 7 days, return or refund requests may not be accepted unless otherwise required by applicable law.

2. Eligible Returns

A product may be eligible for return if:

• You received the wrong product
• The product arrived damaged or defective
• The product was damaged during delivery
• There is a verified issue with the order

For hygiene and product-safety reasons, perfume products that have been opened, used, sprayed, or significantly altered may not be eligible for return unless the product was defective or damaged upon delivery.

3. Condition of Returned Products

To be eligible for a return, the product should, where applicable:

• Be unused and unopened
• Be in its original packaging
• Include the original box and accessories
• Be returned in a condition suitable for inspection

Awanur reserves the right to assess the condition of returned products before approving a refund or replacement.

4. How to Request a Return

To request a return or refund, contact Awanur customer support within 7 days of receiving your order.

Please provide:

• Order number
• Customer name
• Phone number
• Reason for the return
• Photos or videos of the product/package if the item arrived damaged or incorrect

Our team will review your request and provide further instructions if the return is approved.

5. Refunds

Once a returned product has been received and inspected, Awanur will determine whether the refund is approved.

If approved, the refund will be processed through the applicable payment method or another agreed method.

The time required for the refund to reach you may vary depending on the payment provider or financial institution.

6. Replacement

Where appropriate, Awanur may offer a replacement instead of a refund, particularly when the product is damaged, defective, or incorrectly supplied.

7. Delivery Charges

Delivery charges may be treated separately depending on the reason for the return.

If the return is due to an incorrect, damaged, or defective product confirmed by Awanur, we may cover applicable return or replacement delivery costs.

For returns based on other reasons, applicable delivery charges may be deducted from the refund or paid by the customer.

8. Non-Returnable Situations

A return or refund may not be accepted when:

• The 7-day return period has expired
• The product has been used or sprayed
• The product has been damaged after delivery by the customer
• The product is returned without the required packaging where applicable
• The customer provided an incorrect delivery address
• The issue does not meet the conditions of this policy

9. Important Note

Because perfumes are personal-use products, customers are encouraged to carefully review the product description and fragrance details before placing an order.

10. Contact Us

For return or refund requests, please contact Awanur Perfumes using the contact information available on our website.

Awanur Perfumes
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